Our most FAQ’s.

Getting
Started

Where can I go for help to apply?

We encourage you to contact a program representative at 866-578-5220 who can guide you through the application process. You can also e-mail us at energysaveoh@sodexo.com.

If my application is incomplete, will I still be in the queue?

If a participant receives an application acknowledgement, their place in the queue will be saved. However, if a participant does not respond to requests for additional information within 10 business days, their application may be voided or moved to the back of the processing queue.

How do I submit an application if my project is anticipated to take many months to complete?

For large, multi-phase projects, you must submit an application for each energy efficiency upgrade project (e.g., Lighting, HVAC, Custom, etc.). All incentives are issued on a first-come, first-served basis. The project pre-approval letter defines terms for incentive payment and a commitment expiration date unless an extension is granted by the program administrator.

What documentation must be submitted with my application?

Please refer to the “How Do I Apply For Incentives? section of each Program page for a list of required documents.

Do I need to wait until I become an ally to submit an application?

No, you may submit an application before you become a Program Ally.

Accounts

Can a single account number have multiple applications?

Yes, there is no limit to the number of applications submitted for an individual account number.

Where can I find my FirstEnergy utility account number?

On your utility bill, near the top. The account number will have 12 digits.

Incentives

Will the incentive be paid to the contractor or the customer?

Payment will be made to the participant listed on the application unless the participant elects to assign their program incentive to a third party by completing the third party authorization section of the letter of attestation.

Where can I find my FirstEnergy utility account number?

On your utility bill, near the top. The account number will have 12 digits.

What lighting products or technologies qualify for the Lighting Incentive program?

The Lighting Incentive Program is designed to support equipment and controls that can save energy (kWh). Equipment must be new, code compliant and must result in a reduction in electrical energy usage. LED equipment must be ENERGY STAR®  rated (www.energystar.gov) or listed by the Design Lights Consortium (DLC) (www.designlights.org). Fluorescent lamps must appear on the current Consortium for Energy Efficiency (CEE) Qualifying Products list (www.cee1.org) or meet the CEE “High-Performance” specifications. T-8 fluorescent lighting equipment will be considered the baseline for all existing T-12 fluorescent lighting equipment. Please see the lighting incentive program webpage for more details.

What is the approximate turnaround time?

Project pre-approval is estimated to take 14 days after a complete application package is received by the program. Applications are acknowledged upon receipt with an email response. If the participant has not received an acknowledgment of application receipt within five business days of submission, contact a program representative at energysaveoh@sodexo.com or call 866-578-5220. Once a project is finished, a complete application package with proof of purchase is received by the Program Administrator and final approval is granted, a check will be issued within approximately 30 business days.

Do churches qualify for the incentive program?

Yes, the program is open to all commercial, industrial, not-for-profit and governmental customers of FirstEnergy’s Ohio utilities.

If my building is mixed-use, can I still qualify for the incentives?

Program eligibility for mixed-use buildings depends on the meter type. For instance, if a multifamily building with a first-floor commercial retail space has a commercial meter, then that retail space as well as the building’s common areas would be eligible for program incentives.

Is there a limit on the amount of incentives we can receive for a project?

Please refer to the individual program pages on the website for incentive limitations.

Can I get an incentive for equipment that is fueled by natural gas?

No, incentives are for electrical energy savings only.

Who is eligible to receive incentives?

Commercial, industrial, not-for-profit and governmental customers of FirstEnergy’s Ohio utilities.

I receive a bill from FirstEnergy, but I receive my electricity from a different electricity supplier. Do I still qualify for incentives?

Yes.

How can I be notified about program launches, new incentive offerings, application forms, etc.?

Please send your company information to energysaveoh@sodexo.com and indicate that you would like to be added to our mailing list to receive program updates. Visit our website at www.energysaveoh-business.com for more information. Upon sending your information, one of our outreach representatives will contact you directly.

Can I receive incentives if I received money through other avenues like government grants or other utility programs?

Yes, customers of FirstEnergy’s Ohio utilities can still receive incentives, even if their projects were funded by a grant source or other utility programs.

Are there tax implications associated with receipt of program incentives?

Please consult your tax advisor. Incentives received by the participant may be taxable at the federal, state or local level. Participants are responsible for declaring and paying any taxes.

What is the difference between the Custom Buildings and Custom Equipment Programs?

Eligible Custom Buildings projects would include changes to the building envelope such as new windows and doors, additional insulation, and white roofs. Custom Equipment projects would include upgrades to high efficiency equipment that would not qualify under other FirstEnergy’s Ohio utilities incentive programs

Pre-Approval

How long do I have to install the equipment after pre-approval?

For projects submitted for pre-approval, applicants are given 90 days from the pre-approval date to complete the installation, as noted on the pre-approval letter. However, if installation schedules are delayed, contact your program representative at energysaveoh@sodexo.com to request a project extension.

What if different equipment was substituted after pre-approval?

Project scope often changes during installation. If changes occur after a pre-approval is issued, contact your program representative at energysaveoh@sodexo.com. If the installed equipment meets the program requirements, the incentive will be paid. If the installed equipment does not meet the program requirements, no incentive will be paid. Final incentive payment will be based on the “as-built” documentation provided with the final application. If your project scope increases during construction, your incentive may increase if funding is available. There is no guarantee of additional funds for projects that increase in size after pre-approval. We encourage you to contact us as early in the process as possible to see if any modifications are eligible for incentives.

Misc.

Why are FirstEnergy’s Ohio utilities funding the installation of energy-efficient equipment?

The costs of energy efficiency programs are recovered through customer rates in accordance with Senate Bill 221.

When do the programs end?

The current incentive programs are scheduled to end December 31, 2019, or when incentive funds are fully committed, whichever happens first.

Where can I find the terms and conditions of the programs?

Please refer to the Program Resources section on each webpage or refer to the last page of the online application form for the program terms and conditions. You may also contact a program representative at any time for clarification or with questions at energysaveoh@sodexo.com.

Can I receive incentives if I received money through other avenues like government grants or other utility programs?

Yes, customers of FirstEnergy’s Ohio utilities can still receive incentives, even if their projects were funded by a grant source or other utility programs.

My company does not have letterhead or a company logo available for the Letter of Attestation. What can be used as an alternative?

It is acceptable to use the company’s name and address if a company logo or official letterhead does not exist.

Still need help?

For any other questions, please write us at energysaveoh@sodexo.com or call us on 866-578-5220